Talk to us

If something in Whole Team is wrong, confusing or broken, write to us and a person answers. There is no ticket number, no category to choose and no robot: you write a sentence, we reply in the same place.

Write to us

1. Open your account (your initial at the foot of the rail) and choose Talk to us.
2. Write what happened. What you were doing and what you expected instead is usually enough.
3. Our reply appears in the same conversation. It does not go to your club.

What to ask us, and what to ask your club

We can help with the app itself: something that will not load, a payment that looks wrong, a child on the wrong team, a message you cannot find.

Your club decides its own arrangements, so ask them about subs and what they cover, who is picked for a match, where training is, and anything about how your club is run. They know; we do not.

What we can see

Your conversation is yours. Nobody at your club can read it, and nobody at Whole Team can read it except the people who answer support. We keep support conversations for 24 months and then the words are cleared.

If you would rather ask something without it being written down, say so and we will call you instead.